FAQ

 

Where are your collections curated and shipped from?

Our exclusive collections are thoughtfully sourced and crafted in collaboration with select ateliers and suppliers worldwide. Depending on your location, your pieces may be dispatched from one of our global fulfillment hubs in Europe, Asia, or North America.

Do you offer international delivery?

Yes, we proudly deliver our curated fashion pieces to discerning clients across the globe. Wherever you are, elegance will find its way to your door.

How long will my order take to arrive?

For full details regarding delivery timelines, processing procedures, and logistics, please refer to our dedicated Shipping & Care page.

How will I know when my order is on its way?

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with a personal tracking number. You may follow your parcel’s journey via our Track My Order page.

What makes your brand different from others?

At Thread, we don’t just deliver fashion — we curate experiences. Every item in our collection is selected for its craftsmanship, elegance, and individuality. We exist for those who appreciate timeless quality and elevated aesthetics.

Can I modify or cancel my order after purchase?

To preserve our swift fulfillment process, order changes or cancellations must be requested within 12 hours of purchase. After this window, your order may already be in preparation.

What is your return policy?

We accept returns of unused, unworn items in original condition within 14 days of delivery. To initiate a return, please visit our Returns Portal or contact our Concierge Team for assistance.

What forms of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure digital payment methods. All transactions are encrypted and secured to the highest standards.

How can I reach your Client Concierge?

We are here to assist with anything you need. Reach our Client Concierge Team at:

info@thread.business/Live Chat

Or via our Contact Us page. We respond within 24 hours.